okaygames Privacy Policy

1 Introduction

okaygames ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all individuals who access or use the okaygames online gaming platform ("the Platform"), including visitors, registered players, and prospective users based in the Philippines and elsewhere.

This Privacy Policy ("Policy") describes:

• What personal information okaygames collects from you and why;
• How okaygames uses, shares, and protects your information;
• How long okaygames retains your data;
• Your rights as a data subject under Philippine law.

This Policy is incorporated by reference into the okaygames Terms & Conditions and forms part of the overall agreement between you and okaygames.

2 Data Controller

okaygames is the data controller responsible for your personal information collected through the Platform. As data controller, okaygames determines the purposes and means by which your personal data is processed. All data-related enquiries, access requests, and complaints may be directed to:

3 Personal Data We Collect

okaygames collects the following categories of personal data, depending on how you interact with the Platform:

okaygames does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. You are not required to provide sensitive data such as religious beliefs, political opinions, or health records to use the Platform.

4 How We Collect Personal Data

okaygames collects your personal data through the following means:

4.1 Direct Collection

You provide data directly to okaygames when you:

• Register an okaygames account by submitting your mobile number and creating a password;
• Complete identity verification (KYC) by submitting identity documents;
• Make a deposit or request a withdrawal;
• Contact okaygames customer support;
• Set responsible gaming limits or self-exclusion preferences in your account settings;
• Respond to surveys or promotional communications.

4.2 Automated Collection

When you visit or use the okaygames Platform, certain technical and usage data is collected automatically through cookies, log files, and similar tracking technologies. See Section 11 for details on cookies.

4.3 Third-Party Sources

okaygames may receive personal data about you from third parties, including:

• Payment processors such as GCash, Maya, and banking institutions, for transaction confirmation purposes;
• Identity verification service providers used during KYC;
• Fraud prevention and anti-money laundering screening services.

5 Purposes of Data Processing

okaygames processes your personal data for the following purposes:

• Account Management: To create, verify, and maintain your okaygames player account;
• Platform Operation: To deliver game services, process bets, and manage your okaygames wallet balance;
• Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, USDT, and Coins.ph;
• Regulatory Compliance: To satisfy PAGCOR licensing obligations, anti-money laundering (AMLA) requirements, and identity verification (KYC) mandates under Philippine law;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access;
• Responsible Gaming: To enforce deposit limits, self-exclusion periods, and session time controls set by you or required by regulation;
• Customer Support: To respond to enquiries, complaints, and disputes;
• Platform Improvement: To analyze usage patterns and improve the okaygames user experience;
• Marketing Communications: To send you promotional offers and bonus notifications, where you have consented to receive them.

6 Legal Basis for Processing

okaygames processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to perform the agreement between you and okaygames — including account operation, game delivery, and payment processing;
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing conditions and the Anti-Money Laundering Act;
• Legitimate Interests: Processing necessary for the legitimate interests of okaygames, including fraud prevention, platform security, and service improvement — where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit prior consent has been obtained.

7 Sharing of Personal Data

okaygames does not sell, rent, or trade your personal information. We may share your data with the following categories of third parties, strictly for the purposes outlined in this Policy:

7.1 Service Providers

Third-party vendors contracted by okaygames to support platform operations, including payment processors (GCash, Maya, BPI, BDO), game studios (JILI, PG Soft, Pragmatic Play), identity verification providers, and cloud hosting services. These providers are contractually bound to process your data only as instructed by okaygames and may not use it for their own independent purposes.

7.2 Regulatory and Law Enforcement Authorities

okaygames may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory mandate.

7.3 Fraud Prevention and Security

okaygames may share data with fraud prevention services, security vendors, or law enforcement agencies where necessary to detect or prevent fraud, money laundering, or other criminal activity.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of okaygames's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer.

8 Data Retention

okaygames retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your okaygames account relationship plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements;
• Transaction Records: Retained for a minimum of seven (7) years from the date of transaction, as required under Philippine anti-money laundering regulations;
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Support Communications: Retained for three (3) years from the date of the last interaction;
• Technical and Usage Logs: Retained for up to twelve (12) months, unless extended by a specific fraud or legal investigation.

Upon the expiry of the applicable retention period, okaygames will securely delete or anonymize your personal data unless a longer retention period is required by applicable law.

9 Data Security

okaygames implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest in okaygames databases;
• Multi-factor authentication requirements for account access and internal administrative systems;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security vulnerability assessments and penetration testing;
• Incident response procedures for detecting and responding to data breaches.

While okaygames takes reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your okaygames login credentials. If you believe your account has been compromised, contact [email protected] immediately.

10 Your Rights as a Data Subject

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by okaygames:

• Right to Be Informed: The right to know how your personal data is being collected and processed — which this Policy fulfils;
• Right of Access: The right to obtain a copy of the personal data okaygames holds about you;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing or other processing based on legitimate interests;
• Right to Data Portability: The right to receive a structured copy of your personal data in a commonly used format;
• Right to File a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe okaygames has violated your data privacy rights.

To exercise any of the above rights, contact okaygames at [email protected] with the subject line "Data Privacy Request." okaygames will respond within fifteen (15) business days. Certain requests may require identity verification before they can be actioned.

11 Cookies and Tracking Technologies

okaygames uses cookies and similar tracking technologies on the Platform for the following purposes:

11.1 Essential Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled. They include session authentication tokens, security tokens, and load-balancing cookies. No consent is required for essential cookies.

11.2 Functional Cookies

These cookies enable the Platform to remember your preferences, such as language settings and whether you have opted into responsible gaming reminders. Disabling these cookies may impair certain Platform features.

11.3 Analytics Cookies

With your consent, okaygames uses analytics tools to collect aggregated, anonymized data about how players interact with the Platform. This data helps okaygames improve game loading performance, navigation flows, and content relevance. You may opt out of analytics cookies through your browser settings.

11.4 Managing Cookies

Most web browsers allow you to refuse or delete cookies through their settings. However, disabling certain cookies may affect the functionality of the okaygames Platform, including the ability to stay logged in between sessions.

12 Minors and Age Restriction

If you are a parent or guardian and believe that a minor has created an okaygames account or provided personal data to the Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

13 Cross-Border Data Transfers

Some of the third-party service providers used by okaygames — including game studios and cloud infrastructure providers — may be located outside the Philippines. Where okaygames transfers your personal data outside the Philippines, it ensures that such transfers are conducted with appropriate safeguards, including:

• Contractual clauses requiring overseas recipients to provide protection equivalent to that under Philippine law;
• Transfer to jurisdictions recognized by the National Privacy Commission as providing adequate data protection;
• Your express consent, where required.

14 Changes to This Privacy Policy

okaygames reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this Policy will be revised, and — where the changes are significant — okaygames will notify affected players via SMS to their registered mobile number or by a prominent notice on the Platform.

Your continued use of the okaygames Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed of how your data is handled.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or okaygames's data practices, please contact our Data Privacy Officer:

You also have the right to file a complaint directly with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated. For general enquiries about the okaygames Platform, see our FAQ page. For responsible gaming concerns, visit our Responsible Gaming page.